Customer Service Representative in Mt Laurel, New Jersey

Description

We are offering a long-term contract employment opportunity at our office in Mt Laurel, New Jersey for a Customer Service Representative. This role is essential in our company’s commitment to provide outstanding customer service. As a Customer Service Representative, you will be primarily responsible for answering inbound calls, providing call center customer service, and performing data entry tasks.

Responsibilities:

• Answering inbound calls in a timely manner

• Providing exceptional call center customer service to all customers

• Handling and resolving customer inquiries and issues effectively

• Accurately performing data entry tasks and maintaining customer records

• Assisting with email correspondence and managing inbound and outbound calls

• Utilizing Microsoft Excel and Word for various tasks

• Scheduling appointments as necessary

• Monitoring customer accounts and taking appropriate action when needed

• Ensuring all customer service practices align with the company’s standards

• Contributing to the team’s targets by maintaining high levels of customer satisfaction.

Requirements

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in a call center customer service environment

• Ability to handle both inbound and outbound calls

• Excellent customer service skills and the ability to resolve customer inquiries efficiently

• Strong data entry skills and order entry experience

• Ability to schedule appointments effectively

• Excellent written communication skills for email correspondence

• Prior experience in a customer service representative role is preferred

Flexible hours: 9:00 am – 5:00 pm, 10:00 am – 6:00 pm or 12:00 pm – 8:00 pm

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .