Customer Service Representative in National City, California

Description

Robert Half is recruiting highly motivated Customer Service Representatives for our esteemed client within the property management industry in National City, CA. This opportunity offers room for growth and the potential for permanent employment for the rightly skilled candidates. The successful applicants will have impressive communication abilities, a knack for problem-solving, and a strong drive to enhance tenant satisfaction.

Key Responsibilities:

• Provide first contact resolution of customer complaints and inquiries via phone, email, and face-to-face interactions.

• Record and manage tenant details and transactions accurately.

• Relay important communication between property management, tenants, and service contractors.

• Assist tenants with navigating the online tenant services platform.

• Collaborate with internal teams to resolve customer issues efficiently and effectively.

• Update tenant accounts and keep records of all interactions, including complaints or issues raised.

• Expand knowledge of property management policies, property details and tenancy law to better support customers.

  Requirements

• Background in a customer service role, particularly within the property management industry preferred.

• Familiar with office software, such as Microsoft Office Suite and comfortable using CRM systems.

• Strong interpersonal skills with an excellent command of spoken and written English.

• Highly organized with an ability to manage multiple tasks and prioritize accordingly.

• Able to solve problems successfully while maintaining high levels of customer satisfaction.

• Minimum of a high school diploma; advanced education in a relevant field is desirable.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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