Customer Service Representative in Naugatuck, Connecticut

Description We are on the lookout for a proficient Customer Service Representative to join our team in Naugatuck, Connecticut. As a Customer Service Representative, you will be tasked with various responsibilities ranging from processing customer orders to answering inquiries and maintaining systematic records. This role offers a long term contract employment opportunity and requires technical savviness.

Responsibilities

• Answering inbound calls and addressing customer inquiries promptly and professionally

• Data entry tasks including maintaining and updating customer records

• Handling email correspondence with customers, ensuring all queries are addressed in a timely manner

• Delivering top-notch customer service while handling inbound and outbound calls

• Utilizing Microsoft Excel and Word for various administrative tasks

• Accurate order entry to ensure smooth processing of customer orders

• Checking and managing customer invoices and purchase orders

• Coordinating with the sales team for follow-ups and order fulfillment

• Overseeing shipping and receiving tasks, including weighing packages and labeling

• Utilizing tech tools to streamline and enhance customer service operations. Requirements • Minimum of 2 years of experience in a Customer Service Representative role or similar.

• Proficient in answering inbound calls with a detail-oriented demeanor.

• Proven experience in a call center customer service environment.

• Ability to provide excellent customer service, effectively addressing customer queries and complaints.

• Proficiency in data entry, ensuring accuracy and attention to detail.

• Skilled in email correspondence, demonstrating excellent written communication skills.

• Experience in handling both inbound and outbound calls in a high-volume setting.

• Proficiency in Microsoft Excel and Microsoft Word.

• Able to handle order entry tasks promptly and accurately.

• Experience in dealing with customer invoices, ensuring accuracy and timeliness.

• Familiarity with processing purchase orders.

• Knowledge of shipping and receiving procedures, ensuring smooth operations. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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