Customer Service Representative in New Providence, New Jersey

Description

We are in the process of recruiting a Customer Service Representative for our operations. As a part of our client’s team, the Customer Service Representative will be tasked with managing customer queries through various communication channels, providing in-depth knowledge about our products and services, and maintaining updated records of customer interactions. This role is pivotal in our continued growth and success within the industry.

Responsibilities:

• Managing customer inquiries effectively through email and on-site chat application.

• Providing comprehensive information about our range of products and services to customers.

• Identifying, troubleshooting, and resolving customer issues and concerns promptly.

• Documenting all customer interactions and updating their records accordingly.

• Continually developing and maintaining a broad knowledge base of our growing business.

Requirements

• Possess strong customer service skills with a commitment to delivering high-quality service

• Excellent interpersonal and communication skills

• Ability to handle customer queries and complaints effectively and professionally

• Demonstrate problem-solving skills with the ability to identify and resolve issues promptly

• Proficient in using computer systems and software such as Microsoft Office Suite

• Ability to work in a fast-paced, highly interactive environment

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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