Customer Service Representative in New Territories, Hong Kong

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Make a positive impact on a global scale by joining Thermo Fisher Scientific. Help us bring our Mission to life every day, ensuring the world is healthier, cleaner, and safer. Contribute to solutions for tough challenges, such as protecting the environment and finding cancer cures.

Key Responsibilities

• Managing customers inquiries by phone or email

• Monitoring the whole QTC process including order creation and management

• Handling complaints and follow up on cases until resolution by co-working with business partner.

• Coordinating with other departments for internal and external issues or improvement

• Handling projects, report analysis, perform ad-hoc tasks as required

Keys to Success

• Exceptional organizational skills

• Proven ability to communicate effectively in English, Cantonese, and Mandarin

• Ambitious and proactive approach

• Ability to work collaboratively and adaptively in a team environment

Education

• F5 graduation or above

Experience

• A minimum of one year in customer service with order management experience

Knowledge, Skills, Abilities

• Proficient in writing and speaking English, Cantonese, and Mandarin

• Excellent communication and organizational skills

• Experience with ERP systems as SAP & Oracle is preferred

• Willingness to learn and adapt

• Strong logical thinking skills

• Ability to work overtime when necessary

Benefits

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment within an innovative, forward-thinking organization, and outstanding career and development prospects. We promote an exciting company culture that embodies integrity, intensity, involvement, and innovation!

Apply today! http://jobs.thermofisher.com

Accessibility/Disability Access

Thermo Fisher Scientific provides accessibility services for job seekers with disabilities. This includes assistance for hearing, vision, mobility, or cognitive impairments. If you need accommodations, please call 1-855-471-2255* and provide your contact information and details about your required support.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.