Customer Service Representative in New York, New York

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in our New York location. In this role, you will deal with customer inquiries, manage customer accounts, and ensure accurate record-keeping.

Responsibilities:

• Handle and direct voicemails to the appropriate contacts.

• Manage high volumes of voicemails on a daily basis.

• Utilize Microsoft Excel and Word for data entry and other tasks.

• Handle both inbound and outbound customer calls.

• Manage email correspondence and order entries.

• Schedule appointments as required.

• Develop additional tasks such as managing an email inbox.

• Ensure discretion and dependability in all tasks.

Requirements • Proficiency in handling inbound and outbound calls

• Experience in a call center customer service environment

• Strong customer service skills, including the ability to resolve queries and complaints effectively

• Ability to perform data entry tasks with accuracy and speed

• Familiarity with email correspondence in a professional setting

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry processes

• Ability to schedule appointments efficiently

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Ability to work in a team-oriented environment

• Willingness to work in different shifts, including weekends and holidays if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .