Customer Service Representative in New York, New York

Description We are on the lookout for a well-versed Customer Service Representative to become part of our Engineering team in New York. As a Customer Service Representative, you will be tasked with addressing customer inquiries, managing customer accounts, and ensuring the accurate processing of customer applications.

Responsibilities include:

• Responding to customer queries and concerns effectively and accurately to ensure they feel valued and supported

• Handling a high volume of inbound and outbound calls, providing an exceptional customer experience

• Utilizing various software, databases, and tools to ensure efficient service delivery

• Engaging in active listening with customers to confirm or clarify information and manage difficult situations when necessary

• Building meaningful relationships with customers based on trust and reliability

• Adhering to all company policies and procedures to uphold the company’s integrity

• Participating in training and other learning opportunities to expand knowledge of the company and the position

• Making recommendations for products or services that may better suit customer needs to improve customer satisfaction

• Processing customer credit applications accurately and promptly

• Maintaining accurate customer credit records Requirements • Strong proficiency in answering inbound calls with professionalism and courtesy.

• Experience in a call center customer service environment, demonstrating excellent communication and interpersonal skills.

• Exceptional customer service skills, with a demonstrated ability to resolve customer queries and complaints effectively.

• Proficiency in data entry tasks, with a focus on accuracy and speed.

• Ability to effectively manage email correspondence, ensuring timely responses and follow-ups.

• Experience with both inbound and outbound calls, demonstrating strong multitasking skills.

• Proficiency in Microsoft Excel, with the ability to handle complex formulas, data analysis, and reporting tasks.

• Strong knowledge of Microsoft Word, with the ability to create, format, and edit documents efficiently.

• Experience with order entry systems, demonstrating accuracy and attention to detail.

• Ability to schedule appointments accurately and effectively, managing multiple calendars simultaneously. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .