Customer Service Representative in Newport Beach, California

Description We are on the hunt for a Customer Service Representative who will be an integral part of our team. Based in Newport Beach, California, this role centers around offering exceptional customer service in a call center environment within the medical billing industry. This role offers a contract to hire employment opportunity, allowing the successful candidate to truly embed themselves within the team and the role.

Responsibilities:

• Provide exceptional customer service to customers over the phone and via email

• Efficiently handle incoming calls and emails, ensuring that each customer’s needs are met

• Process customer applications and inquiries in a timely and accurate manner

• Keep accurate records of customer interactions, transactions, comments, and complaints

• Use your knowledge of medical billing to assist customers with specific inquiries

• Monitor customer accounts and take appropriate action when necessary

• Work with a team to meet call center targets and improve customer service

• Maintain a professional demeanor at all times, representing the company in a positive light

• Continually update skills and industry knowledge to provide high-quality service to customers. Requirements • Proven experience in Call Center Customer Service

• Must have a strong ability to assist customers and resolve their queries

• Demonstrated expertise in customer service, with a focus on delivering exceptional customer experiences

• Familiarity with Medical Billing

• Excellent communication skills, both verbal and written

• Ability to work in a fast-paced, high-pressure environment

• Strong problem-solving skills and ability to handle difficult situations

• Proficiency in using customer relationship management software and other related tools

• Must be able to handle multiple tasks simultaneously and prioritize workload effectively

• High level of professionalism and ability to maintain customer confidentiality

• Must have a strong work ethic, demonstrating reliability and responsibility.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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