Customer Service Representative in Newton, Massachusetts

Description We are offering a long term contract employment opportunity in Newton, Massachusetts for a Customer Service Representative. The role is centered in a call center environment and involves a significant amount of data entry. Being a part of our team, you will be expected to manage customer inquiries and maintain the accuracy of their accounts.

Responsibilities:

• Addressing customer inquiries and resolving their issues.

• Receiving and managing inbound calls in a detail oriented manner.

• Accurate and efficient data entry.

• Maintaining precise records of customer credit information.

• Monitoring customer accounts and taking necessary actions as required.

• Coordinating both inbound and outbound calls.

• Utilizing Microsoft Excel and Word for various tasks.

• Handling order entries efficiently.

• Scheduling appointments and maintaining the schedule.

• Managing email correspondence effectively and in a detail oriented manner. Requirements • Proficiency in answering inbound calls and managing inbound/outbound calls.

• Demonstrated experience in call center customer service.

• Strong customer service skills and commitment to providing exceptional customer care.

• Competency in data entry and order entry tasks.

• Effective email correspondence skills, with a focus on clear and concise communication.

• Proficiency in using Microsoft Office Suite, particularly Microsoft Excel and Microsoft Word.

• Ability to schedule appointments and manage calendars efficiently.

• Ability to multitask, prioritize, and manage time effectively.

• Excellent problem-solving skills and the ability to handle difficult situations professionally.

• Strong interpersonal skills and the ability to work well in a team environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .