Customer Service Representative in North Chesterfield, Virginia

Description We are searching for a Customer Service Representative to join our team in North Chesterfield, Virginia. The role requires a proficient individual capable of managing customer inquiries, processing applications, and maintaining accurate records. This role is positioned within a dynamic and fast-paced call center environment and offers a contract to hire employment opportunity.

Responsibilities:

• Efficiently receive and handle customer telephone calls

• Provide accurate and friendly customer service in a timely manner

• Adhere to policies while maintaining confidentiality of records and client information

• Process complex transactions and perform extensive research to resolve customer inquiries

• Interact effectively with internal and external partners and clients

• Utilize Microsoft Office tools proficiently

• Navigate multiple computer systems, applications, and utilize search tools to find information

• Resolve customer issues with grace and integrity

• Handle tasks such as data entry, email correspondence, and scheduling appointments

• Develop solid customer relationships by delivering personalized service based on individual customer needs. Requirements • Demonstrated experience in customer service, preferably in a call center environment

• Proficient in answering inbound calls and handling inbound/outbound calls

• Solid understanding and experience with Microsoft Excel and Microsoft Word

• Ability to perform data entry tasks with high accuracy

• Experience in order entry and scheduling appointments

• Excellent email correspondence skills, ensuring professional and timely communication

• Familiarity with customer service software such as Zendesk

• Strong problem-solving skills and the ability to handle customer inquiries effectively

• Excellent interpersonal and communication skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Strong organizational skills and attention to detail.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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