Customer Service Representative in North Richmond, Australia

Due to an internal role transfer we have an available opportunity as a fulltime Customer Service Representative.

In this role, you will provide excellent customer service and sales support to our internal and external customers. You will be a key contact for your assigned customers, and the primary liaison between your customers and the internal production, sales and operations teams.

The successful candidate will be responsible for:

u2022 Initiating, tracking, organising, prioritising, and monitoring multiple projects through development, production, and fulfilment

u2022 New product development including management of artwork

u2022 Processing sales orders and shipping requests

u2022 Tracking the progress of jobs and providing updates to your customers

u2022 Gathering and evaluating information and assessing customer needs to make recommendations for cost and production schedules

u2022 Monitoring and adjusting customer finished goods inventory levels

u2022 Preparing accurate monthly reports

What you will need to succeed:

u2022 You are able to represent our Guiding Principles in your daily work.

u2022 Intermediate Microsoft Office, Word and Excel skills

u2022 A passion for delivering excellent customer service

u2022 The ability to build and maintain internal and external stakeholder relationships

u2022 Excellent written and verbal communication skills

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.