Customer Service Representative in Norwood, Massachusetts

Description We are seeking a Customer Service Representative for our healthcare operations in Norwood, Massachusetts. In this role, you will be responsible for handling a high volume of customer interactions, managing emails, and performing data entry tasks. This opportunity offers a contract to permanent employment scenario, providing a dynamic and engaging work environment.

Responsibilities:

• Efficiently manage a significant volume of incoming calls from customers

• Handle customer inquiries promptly and effectively

• Uphold a high standard of customer service at all times

• Balance multiple tasks effectively, including working from a written script

• Oversee and manage email correspondence with customers

• Perform data entry tasks using Microsoft Office and Excel

• Ensure accurate entry of customer orders

• Monitor and maintain customer accounts, taking necessary actions when needed. Requirements • Proven experience in handling inbound and outbound calls in a healthcare setting

• Strong proficiency in using Microsoft Excel and Microsoft Word

• Exceptional customer service skills, with a focus on delivering patient-centric solutions

• Previous experience in a call center, particularly within a healthcare or NHS setting

• Ability to accurately perform data entry tasks, with an emphasis on maintaining patient confidentiality

• Experience in managing email correspondence in a detail oriented and timely manner

• Demonstrated skills in order processing, with an understanding of healthcare services and products

• Excellent ability to answer inbound calls promptly and efficiently

• A commitment to uphold the values and standards of the NHS in all customer service interactions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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