Company Description
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.
Job Description
About the job:
This progressive level role is for a proven individual looking for career expansion in a
dynamic chemical and equipment business. It will focus on managing and improving the
daily performance of the invoice quality team. It also plays a pivotal role in fostering
operational excellence, driving continuous improvement, ensuring quality adherence,
facilitating knowledge sharing, and maintaining effective stakeholder collaboration within the
organization.
Key activities include:
in collaboration with the Quality Team
Inventory Quality Expectations and a Turnaround Time
enhancements
in quality meetings, providing insights on areas for improvement
Job Summary:
Meeting daily KPIs related to billing operations and implement corrective actions if those are not met
Support Veolia collectors with receivables disputes
Perform root cause analysis of issues/disputes that flow through internal Serrala tools and ensure adherence to processes to the business and its functions
Investigate and escalate issues through researching SAP and Salesforce for relevant account support and history
Work directly with business leaders on escalations, ensuring resolution performance across all functions
Prepare reports when necessary for AR and Commercial meetings
Assists Credit & Collections Manager/Teams with accounts receivables performance through coaching
Work directly with the Fulfillment team and Sales to address past dues/collections issues
Perform credits for short payments and collaborate with AR Leaders to escalate disputes
Support the business and internal function with training on dispute management
Qualifications
What we’re looking for:
Bachelor’s Degree or equivalent in Business, Finance or Supply Chain or equivalent on-hands experience
5+ years of experience in customer service, fulfillment, or finance
Proficiency in SAP, Salesforce, or other ERP and CRM software
Strong digital mindset with the ability to work with various software platforms
Excellent interpersonal, organizational, and communication skills
Proven problem-solving abilities and attention to detail
Experience in cross-functional collaboration and stakeholder management
Proficiency in Google Suite and basic presentation skills
Prior experience in import / export compliance, third party logistics, customer service, and operations
Ability to prioritise and pivot based on business needs
Understanding of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and advanced ISO quality management system awareness
Highly detail-oriented, organised and able to provide clear and accurate updates to relevant teams
Additional Requirements:
Ability to work in a hybrid environment (minimum 2 days in office)
Flexibility to work 3 statutory holidays per year in lieu of vacation or paid time off
Availability to work Monday-Friday, 8-hour shifts between 8:00 AM-6:30 PM
Additional Information
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Job Location
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