Customer Service Representative in Parsippany, New Jersey

Description We are seeking a Customer Service Representative to join our team located in Parsipanny, New Jersey. In this role, you will be tasked with handling both in-person and over-the-phone customer interactions, as well as performing data processing tasks. This role offers a contract to hire employment opportunity, with a focus on providing top-tier customer service and maintaining detailed and accurate customer records.

Responsibilities:

• Handle in-person customer transactions and inquiries, ensuring a high level of customer service at all times

• Answer inbound calls, providing assistance and resolving customer inquiries efficiently

• Manage data processing tasks, including the use of spreadsheets to track and manage customer information

• Prioritize and multitask effectively to manage customers both in person and over the phone simultaneously

• Participate in training for banking software and other key systems

• Print daily reports and handle other administrative tasks as needed

• Work on assigned projects during downtime, demonstrating a proactive approach to task management

• Utilize MS Office tools, including Excel and Word, to complete tasks and maintain records

• Exercise patience and willingness to learn new systems and processes. Requirements • Minimum of one year of experience as a Customer Service Representative or similar role

• Proficiency in MS Office suite, including Word, Excel, PowerPoint, and Outlook

• Demonstrated skills in handling inbound telephone calls, ensuring customer queries and concerns are addressed promptly and professionally

• Proven experience in the printing industry, with knowledge of printing techniques, materials, and equipment

• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and team members

• Demonstrated ability to handle difficult customers and diffuse tense situations

• Ability to multitask and manage time effectively, prioritizing tasks to meet deadlines

• Willingness to learn and adapt to new technologies and systems related to customer service

• High level of professionalism and commitment to maintaining high standards of customer service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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