Customer Service Representative in Philadelphia, Pennsylvania

Description

We are seeking a Customer Service Representative to join our team in the non-profit industry based in Philadelphia, Pennsylvania. In this role, you will be primarily responsible for handling incoming communication from customers, processing payments, and performing data entry functions.

Responsibilities:

• Handle incoming calls, email correspondence, and online chat support from customers

• Process transactions to satisfy customer requests, including product orders and financial adjustments

• Provide customer support in navigating our websites, online products, apps, and e-commerce

• Maintain a thorough knowledge of our product lines, programs, services, and initiatives

• Navigate our customer relations management system effectively

• Assist with special projects as required

Requirements

• Proficiency in Data Entry is required

• Demonstrable skills in Microsoft Word

• Experience with Order Entry is essential

• Ability to schedule appointments effectively

• Excellent communication skills, both written and verbal

• Strong organizational skills and attention to detail

• Previous experience in a customer service role is preferred

• Ability to work independently and as part of a team

• Knowledge of the non-profit sector is an advantage

• Strong problem-solving skills

• High level of patience and professionalism when dealing with various customer service scenarios

• Ability to remain calm and effective in high-pressure situations

• Commitment to providing high-quality customer service.

Please contact Nicole Allman at 215.568.4580 and reference Job #03720-0013088531

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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