U.S. Facilities, Inc.
Reference #: 2033
Customer Service Representative
1835 Market Street, 1835 Market St, Philadelphia, PA 19103, USA
Req #407
Tuesday, November 12, 2024
As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.
Would you like to be a part of a team that values strong work ethics, have a flexible work schedule, as well as meeting interesting people? Look no further, PRWT has an exciting opportunity for you. We are currently accepting resumes for the position of Customer Service Representative, located in Center City of Philadelphia. PRWT Services, Inc. is a high-performance provider of business process outsourcing (BPO) and facilities management services to governmental and commercial clients nationwide.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center
Accurately process, document and record mail correspondence
Research and review correspondence to assess action to be taken
Prepares paperwork for processing of refund due to customers
Schedule hearings
Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
6 months of high-volume call center experience
Excellent oral and written communications skills.
Ability to work in a fast paced, high-volume area.
AVAILABILITY
Candidate must be available to work between the hours of 8:00am and 8:00pm.
Scheduling is based on the need of the call center.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED).
One to three months related experience and/or training, or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, write, and understand English and/or Spanish.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
Ability to calculate figures and amounts such as discounts, interest, and percentages
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one or two step instructions
Ability to deal with standardized situations with only occasional or no variables
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
% Standing _100% Sitting _% Lifting
WORK ENVIRONMENT The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
#USFIND01
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
Other details
Pay Type
Hourly
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1835 Market Street, 1835 Market St, Philadelphia, PA 19103, USA
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U.S. Facilities, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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