Customer Service Representative in Phoenix, Arizona

Description

We are seeking a Customer Service Representative to be a vital part of our team in the Healthcare/NHS industry. This role will be based in MINNEAPOLIS, Minnesota. As a Customer Service Representative, you will be instrumental in handling customer inquiries, processing applications, and maintaining accurate records. This role offers a long term contract employment opportunity and is primarily remote.

Responsibilities:

• Process customer applications with accuracy and efficiency.

• Maintain up-to-date and accurate customer records.

• Resolve customer inquiries in a timely manner.

• Monitor customer accounts and take appropriate actions as required.

• Perform data entry tasks using double monitors while adhering to guidelines.

• Exchange complex and sensitive information with internal and external customers while acting as a patient advocate.

• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues.

• Identify financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures.

• Utilize systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals.

• Translate oral information into concise and accurate written documentation as per guidelines.

• Assist new or potential members in the choice of a Primary Care Physician (PCP) and provide general information about the medical group.

Requirements

• Demonstrable experience in customer service within the healthcare industry

• Proficiency in data entry and management of electronic documentation

• Ability to train others on procedures and policies

• Capable of scheduling appointments and managing calendars

• Experience in invoice processing and quality control

• Knowledge of medical coverage, benefit functions, and claim administration

• Ability to perform ad hoc financial duties and handle paperwork efficiently

• Excellent command of English and Spanish languages

• Exceptional communication skills, both written and verbal

• Regular and punctual attendance is required

• Proficient in Microsoft Office Suites and internet usage

• Previous experience in interviewing, policy making and authorizations

• Familiarity with HealthCare.gov and related healthcare metrics

• Understanding of medical terminologies and procedures

• Ability to multi-task and prioritize in a fast-paced environment

• Exceptional interpersonal skills with a patient-centric attitude

• High attention to detail and accuracy in all tasks.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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