Customer Service Representative in Pico Rivera, California

Description We are offering a contract for a permanent position as a Customer Service Representative at our location. The primary role involves handling customer inquiries, maintaining detailed customer records, and processing customer orders. This role is pivotal in ensuring smooth customer service operations within our organization.

Responsibilities

• Answering and routing incoming calls effectively.

• Greet customers and manage their inquiries.

• Accurately log all customer orders and distribute them accordingly.

• Confirm and communicate with customers about their order within a set response time.

• File and organize job jackets in the designated cabinet.

• Create production tickets with box specifications and generate load tags.

• Make additional copies for production as required.

• Adjust or create parts and enter sales orders into the system.

• Print sales order/delivery ticket and log all completed backend sales orders.

• Manage email correspondences and schedule appointments as needed.

• Use Microsoft Excel and Microsoft Word for data entry and other tasks. Requirements • Role: Customer Service Representative

Experience Requirements:

• Minimum of 1 year of experience in a similar role

Skill Requirements:

• Proficient in answering inbound calls and managing inbound/outbound calls

• Experience in call center customer service

• Strong customer service skills

• Proficient in data entry tasks

• Experience in email correspondence

• Ability to schedule appointments effectively

• Proficient in Microsoft Excel and Microsoft Word

• Experience in order entry tasks

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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