Customer Service Representative in Pittsburgh, Pennsylvania

Description We are looking to bring on board a Customer Service Representative in Pittsburgh, Pennsylvania. In this role, you’ll handle various customer inquiries and issues, keep precise customer records, and ensure efficient processing of customer applications. You’ll also play a key role in monitoring customer accounts and taking necessary actions.

Responsibilities:

• Efficiently and accurately process customer applications.

• Maintain precise records of customer credit.

• Resolve customer inquiries in a timely and effective manner.

• Keep a close eye on customer accounts and take any necessary actions.

• Respond to customer requests for changes in WiFi codes or queries about package arrivals.

• Help customers navigate to their meeting rooms and assist in setting up projectors as needed.

• Ensure all services are properly charged to maintain accurate invoicing.

• Handle incoming calls and emails, connecting them to the appropriate customers.

• Assist customers with printing needs and invoice issues.

• Take initiative to solve problems as they arise, demonstrating ownership and a proactive attitude.

• Collaborate with the Community Manager to plan and organize networking events.

• Create, print, and distribute e-invites and posters for events within the center. Requirements • Position: Customer Service Representative

• Minimum of 1 year of experience in a similar role

• Proficiency in answering inbound calls

• Experience in call center customer service is required

• Strong customer service skills are essential

• Proficiency in data entry is necessary

• Must be adept at email correspondence

• Experience in both inbound and outbound calls is preferred

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry is required

• Ability to schedule appointments efficiently

• Proven ability to assist customers effectively

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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