Customer Service Representative in Pittsburgh, Pennsylvania

Description

Our client is seeking a proactive and detail-oriented Customer Service Representative to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience.

Key Responsibilities:

• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.

• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.

• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.

• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.

• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.

Company Offers:

• Fully remote work flexibility (based in locally in the Pittsburgh area)

• Competitive salary and benefits package

• Opportunities for professional growth and development with a growing organization

Requirements

Qualifications & Skills:

• 2+ years of experience in customer service, order management, sales knowledge/experience a plus.

• Strong problem-solving and organizational skills

• Excellent communication and interpersonal abilities

• Ability to work independently and establish operational processes

• Proficiency in Word and Excel

• Experience with CRM or order management software is a plus

TalentMatch®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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