Customer Service Representative in Plymouth, Michigan

Parker Hannifin Corporation

Buyer Service Consultant

Location: PLYMOUTH, MI, United States
Job Household
  : Buyer Service
Job Sort
  : Common
  : Aug 16, 2023
Job ID: 42677


Job Description


Chargeable for administering customer support accounts of medium complexity, together with some excessive complexity combine with a view to obtain division enterprise goals and to fulfill buyer efficiency expectations. There may be intensive inside and exterior buyer communication on this position. Chargeable for the route and oversight of assigned buyer accounts.

Important Features:
Represents the division as the first level of contact for all enterprise dealings of assigned accounts, and works with the central purposeful areas of the division to offer premier customer support.
Enters orders/releases for medium and a few excessive complexity accounts and supply confirmations.
Opinions phrases and situations of buyer orders for compliance and refers these which might be unacceptable to administration for decision.
Receives proposal requests, coordinates pricing overview.  Prepares formal quotations and supplies medium ranges of quote comply with up with prospects and Territory Gross sales Managers (TSMs).
Chargeable for inside coordination of medium and a few excessive complexity contract overview actions.
Points ATRs (Authorization to Return), CARs, (Corrective Motion Requests) PARs (Preventive Motion Requests), and buyer complaints into the QSI system.
Communicates all pertinent buyer info to applicable departments, enterprise models, and/or individual(s) in regard to schedule or enterprise adjustments.
Points credit and add payments, works with accounting, TSM and buyer to assist resolve buyer cost points.
Assists prospects with utilization of Parker Programs (PH Join, EDI) with arrange and upkeep on primary ranges.
Assists in coaching of customer support representatives as wanted.
Researches knowledge and presents info on crew enchancment board.
Performs important customer support job features.
Chargeable for knowledge enter accuracy.
Inputs export management info per export coverage on sure buyer orders/quotes.
Chargeable for steady enchancment in each day actions.
Addresses and resolves buyer considerations in accordance with firm coverage.
Ensures Company and Authorities compliance insurance policies for customer support.
Operates in accordance with the export compliance insurance policies as decided by the export management process.

Bachelor’s Diploma in enterprise or associated self-discipline required.
Minimal 2-3 years of expertise in customer support or associated discipline most popular.
Intermediate laptop expertise, or capability to rapidly advance to this degree of experience.
Wonderful verbal, written and interpersonal communication expertise.
Out there to journey to different Parker places if wanted.

The important features have been offered as examples of the kind of work carried out by staff assigned to this job classification. The Firm reserves the appropriate to switch the work assignments and/or to make affordable lodging in order that certified staff can carry out the important features. The job description just isn’t supposed to be an all inclusive listing of duties and tasks. It’s supposed to explain the final nature of the place.

Parker Hannifin is a Fortune 250 world chief in movement and management applied sciences. For greater than a century the corporate has been enabling engineering breakthroughs that result in a greater tomorrow. Study extra at or @parkerhannifin.

Parker is an Equal Alternative and Affirmative Motion Employer. Parker is dedicated to making sure equal employment alternatives for all job candidates and staff. Employment choices are primarily based upon job associated causes no matter race, ethnicity, colour, r

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