Customer Service Representative in Portland, Maine

Description We are offering a contract for a Customer Service Representative role in Portland, Maine. As a part of our team, your main function will be to ensure the smooth running of our customer service operations, with tasks ranging from addressing customer inquiries to coordinating logistics.

Responsibilities:

• Respond promptly and professionally to incoming customer inquiries

• Organize and set up appointments for customers who reach out to us

• Employ creative problem-solving skills to address and resolve customer issues

• Collaborate effectively with a small team to enhance customer service

• Keep a record of customer interactions and transactions

• Monitor customer accounts and take necessary action as required

• Coordinate and manage logistics to ensure customer satisfaction

• Uphold a high level of professionalism in all interactions. Requirements • Demonstrated experience in a customer service role

• Proven ability to resolve customer service issues effectively and efficiently

• Experience in coordinating logistics, with a focus on timeliness and problem-solving

• Strong understanding of logistics and supply chain processes

• Excellent communication skills, both written and verbal

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Strong interpersonal skills and ability to build relationships with customers

• Proficiency in using customer relationship management (CRM) software

• Ability to work both independently and as part of a team

• High level of patience and emotional intelligence to deal with challenging customer situations.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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