Customer Service Representative in PORTLAND, Oregon

A National Home Improvement company specializing in the installation of windows, doors, siding, and roofs is interested in hiring Customer Service Representative’s to their team to sit out of their Portland, Oregon location. This opportunity is Monday – Friday and will be fully onsite!

Description

The Installation Support Specialist will be responsible for division and customer support across various channels and touchpoints to ensure job installations have been completed as contracted, all required documents are in CRM for invoicing and ensuring overall customer satisfaction

• Support divisions by communicating with customers and subcontractors during completion of

• installation

• Follow policy and procedures to audit documents and information in system to support invoicing team

• Follow up with customers after installation to collect final payment and/or documents needed to invoice

• Handle all inbound calls to ensure resolution

• Effectively communicate with divisions with needs upon completion of installation for additional

• services needed or if documents and/or data is needed in the system

• Adhere to established company processes and procedures related to customer experience, ensuring

• consistency and quality in customer interactions

• Other duties as assigned

Skills & Qualifications

• High school diploma or GED equivalent

• 3 year’s customer service experience

• Experience in home improvement industry a plus

Pay and Benefits

The pay range for this position is $20.00 – $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in PORTLAND,OR.

Application Deadline

This position is anticipated to close on Feb 14, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.