CUSTOMER SERVICE REPRESENTATIVE in POUND, Wisconsin

JOB REQUIREMENTS: Provide exceptional service to our customers. Process
customer ordersincluding, but not limited to order entry, arrange
shipping, generate required bill of lading and/or custom papers for
shipments, and process invoicing. Requires excellent oral and written
communication skills and proficiency with data entry while maintaining
accuracy in a fast-paced environment. Coordinate orders for customer
pickup, small package, common carrier, export, and Patz Truck. Maintain
accurate freight rates and appropriate discount programs. Requires
general knowledge of logistics and geography. File damage and shortage
claims with shipping companies. Advise customers of order changes,
shipping and delivery dates, price changes, terms of sale, or other
conditions in accordance with policies. Refer product inquiries to
Technical Support Department for clarification of application,
specifications, part numbers or other technical information from
standard data. Assist and/or back-up others on the Customer Service team
and other departments as needed. Maintain Patz Trucking Services
scheduling, freight rates, applicable fuel surcharges, and promotion of
the service. Maintain department procedures and reference manuals.
***** OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or
equivalent with additional customer service education and/or 2-4 years
of customer service work experience preferred. Proficiency with
Microsoft Office software programs such as Word, Excel, and Outlook
preferred. ***** APPLICATION INSTRUCTIONS: Apply In Person:
***All applicants must complete a Patz Corporation application.***
For an application visit our website at
http://patzcorp.com/company/careers/, stop by the office, or call us at
(920) 897-9237 for assistance. You may email a company application to
careers@patzcorp.com, fax to (920) 897-3215, mail or drop off in-person
at: Patz Corporation Attn: Human Resources 917 Business 141 Pound, WI
54161 Other: ***All applicants must complete a Patz Corporation
application.*** For an application visit our website at
http://patzcorp.com/company/careers/, stop by the office, or call us at
(920) 897-9237 for assistance. You may email a company application to
careers@patzcorp.com, fax to (920) 897-3215, mail, or drop off
in-person.