Customer Service Representative in Radnor, Pennsylvania

Description We are offering a contract for a Customer Service Representative position located in Radnor, Pennsylvania. This role is in the financial services sector and requires an individual with a strong customer service orientation and attention to detail.

Key responsibilities:

• Answering inbound calls from customers and providing excellent service.

• Entering customer data accurately into the CRM system.

• Managing email correspondence with customers.

• Handling both inbound and outbound calls as required.

• Utilizing Microsoft Excel and Word to manage and organize information.

• Processing order entries in a timely and accurate manner.

• Scheduling appointments as needed.

• Monitoring customer accounts and taking necessary action.

• Resolving customer inquiries efficiently.

• Maintaining accurate customer credit records. Requirements • Minimum of 2 years of experience as a Customer Service Representative or in a related role.

• Proficient in answering inbound calls and managing both inbound and outbound calls.

• Demonstrated experience in call center customer service is necessary.

• Strong skills in customer service and ability to manage customer queries effectively.

• Proficient in data entry with a keen attention to detail and accuracy.

• Ability to effectively handle email correspondence and maintain a detail oriented tone.

• Must have experience with order entry and processing customer orders.

• Proficiency in scheduling appointments and managing customer schedules.

• Strong proficiency in Microsoft Excel and Microsoft Word is required.

• Excellent written and verbal communication skills.

• Must possess strong problem-solving skills and ability to handle stress.

• A team player with a customer-oriented approach.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .