Customer Service Representative in Raleigh, North Carolina

CVS Health

Convey your coronary heart to CVS Well being Each certainly one of us at CVS Well being shares a single, clear goal: Bringing our coronary heart to each second of your well being. This goal guides our dedication to ship enhanced human-centric well being take care of a quickly altering world. Anchored in our model — with coronary heart at its heart — our goal sends a private message that how we ship our providers is simply as vital as what we ship. Our Coronary heart At Work Behaviors™ assist this goal. We would like everybody who works at CVS Well being to really feel empowered by the position they play in remodeling our tradition and accelerating our means to innovate and ship options to make well being care extra private, handy and reasonably priced.

Place Abstract

It is a work from home alternative.• Solutions questions and resolves points as a “single-point-of-contact” based mostly on cellphone calls from plan sponsors, members and suppliers. Gives personalized interplay based mostly on buyer desire and individualized wants, creating an emotional reference to our members by understanding and interesting the member to the fullest.• Absolutely understands the member’s wants by constructing a trusting and caring relationship with the member.• Anticipates buyer wants. Gives the client with associated data to reply the unasked questions, e.g. further plan particulars, profit plan particulars, member self-service instruments, and many others.• Makes use of customer support threshold framework to make monetary choices to resolve member points.• Educates and assists clients on numerous components of profit plan data and obtainable providers created to reinforce the general customer support expertise with the corporate (i.e., help with member self-service instruments, Session Alternatives – Easy Steps, Value of Care Instruments, Pure Options Program, and many others.).• Makes use of all related data to successfully affect member engagement.• Takes fast motion when confronted with an issue or made conscious of a state of affairs.• Takes possession of every buyer contact to resolve their points and join them with further providers as applicable.• Identifies member wants past the preliminary inquiry by answering the unasked questions.• Resolves points with or without restricted administration intervention.• Gives schooling to members to assist them in managing their well being.• Responds shortly to satisfy buyer wants and resolve issues whereas avoiding over-committing.• Different actions could embrace: offering declare standing data, profit protection interpretations, and explaining plan eligibility.• Processes declare referrals, new declare hand-offs, and escalates points as applicable by the system for grievances and appeals.• Initiates out-reach/welcome calls to make sure constituents expectations are met or exceeded. Identifies developments and any rising customer support points and works to develop options to handle potential issues and/or plan options of curiosity as an strategy to enhance understanding of profit plans and enhance post-enrollment member satisfaction.• Companions with different departments to ship consumer particular displays.• Coordinates efforts each internally and throughout departments to efficiently resolve service points and develop course of enchancment supposed to reinforce the general supply of service.• Works collaboratively with colleagues to ship the perfect buyer expertise,.• Seeks to grasp the client, together with circumstances, issues, expectations and desires.• Asks probing inquiries to establish the underlying buyer wants.• Appropriately transitions conversations to discover potentialities for extending buyer interactions.• Guides members to the suitable well being useful resource. Provides options the place applicable .• Acts with the perfect curiosity of buyer in thoughts and central to all interactions.• Collaborates with colleagues and associates to ship a world class buyer expertise.• Serves as SME offering technical help when wanted on name associated points, merchandise, and/or system functions supply issues.• Could take part in preparation and presentation of consumer particular displays.• Could monitor and development knowledge. Coaches, trains and assists within the growth of name heart workers, as required.• Participates in and/or leads particular initiatives/initiatives addressing service points, as essential.• Gives technical or material experience regarding insurance policies, procedures, and function-related functions/methods instruments as wanted.• Delivers inner high quality evaluations.• Gives applicable assist in third get together audits when required. Paperwork and tracks all contacts, occasions, and outcomes with purchasers utilizing applicable methods and processes

Required {Qualifications}

• Buyer Service experiences in a transaction based mostly atmosphere reminiscent of a name heart or retail location most well-liked, demonstrating means to be empathetic and compassionate.• Efficient organizational expertise and talent to handle a number of duties.• Efficient communication expertise, each verbal and written

EducationHigh College Diploma Required

Pay Vary

The everyday pay vary for this position is:

$17.00 – $25.15

This pay vary represents the bottom hourly charge or base annual full-time wage for all positions within the job grade inside which this place falls. The precise base wage provide will rely upon a wide range of elements together with expertise, schooling, geography and different related elements. Along with your compensation, benefit from the rewards of a corporation that places our coronary heart into caring for our colleagues and our communities. The Firm gives a full vary of medical, dental, and imaginative and prescient advantages. Eligible workers could enroll within the Firm’s 401(okay) retirement financial savings plan, and an Worker Inventory Buy Plan can be obtainable for eligible workers. The Firm offers a fully-paid time period life insurance coverage plan to eligible workers, and short-term and long run incapacity advantages. CVS Well being additionally gives quite a few well-being packages, schooling help, free growth programs, a CVS retailer low cost, and low cost packages with taking part companions. As for break day, Firm workers take pleasure in Paid Time Off (“PTO”) or trip pay, in addition to paid holidays all through the calendar yr. Variety of paid holidays, sick time and different break day are supplied per related state legislation and Firm insurance policies. For extra detailed data on obtainable advantages, please go to

CVS Well being requires sure colleagues to be absolutely vaccinated in opposition to COVID-19 (together with any booster pictures if required), the place allowable underneath the legislation, until they’re accepted for an inexpensive lodging based mostly on incapacity, medical situation, non secular perception, or different legally acknowledged causes that stops them from being vaccinated.

You’re required to have acquired no less than one COVID-19 shot previous to your first day of employment and to offer proof of your vaccination standing or apply for an inexpensive lodging inside the first 10 days of your employment. Please notice that in some states and roles, it’s possible you’ll be required to offer proof of full vaccination or an accepted affordable lodging earlier than you may start to actively work.

CVS Well being is dedicated to recruiting, hiring, creating, advancing, and retaining people with disabilities. As such, we attempt to offer equal entry to the advantages and privileges of employment, together with the availability of an inexpensive lodging to carry out important job capabilities. CVS Well being colleagues can provoke a request for an inexpensive lodging, together with a certified interpreter, written data in different codecs, translation or different providers by myHR (1-888-694-7287, or by myLeave at myHR). In case you have a speech or listening to incapacity, please name 7-1-1 to make the most of Telecommunications Relay Companies (TRS). We are going to make each effort to reply to your request inside 48 enterprise hours and do every part we are able to to work in direction of an answer.

To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this posting.

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