Customer Service Representative in Raleigh, North Carolina

Deliver your coronary heart to CVS Well being Each one in every of us at CVS Well being shares a single, clear function: Bringing our coronary heart to each second of your well being. This function guides our dedication to ship enhanced human-centric well being take care of a quickly altering world. Anchored in our model — with coronary heart at its heart — our function sends a private message that how we ship our companies is simply as necessary as what we ship. Our Coronary heart At Work Behaviors™ help this function. We wish everybody who works at CVS Well being to really feel empowered by the position they play in reworking our tradition and accelerating our capacity to innovate and ship options to make well being care extra private, handy and reasonably priced.

Place Abstract

It is a work from home alternative.• Solutions questions and resolves points as a “single-point-of-contact” based mostly on cellphone calls from plan sponsors, members and suppliers. Offers custom-made interplay based mostly on buyer desire and individualized wants, creating an emotional reference to our members by understanding and fascinating the member to the fullest.• Totally understands the member’s wants by constructing a trusting and caring relationship with the member.• Anticipates buyer wants. Offers the shopper with associated info to reply the unasked questions, e.g. further plan particulars, profit plan particulars, member self-service instruments, and so on.• Makes use of customer support threshold framework to make monetary choices to resolve member points.• Educates and assists prospects on varied parts of profit plan info and obtainable companies created to reinforce the general customer support expertise with the corporate (i.e., help with member self-service instruments, Session Alternatives – Easy Steps, Price of Care Instruments, Pure Options Program, and so on.).• Makes use of all related info to successfully affect member engagement.• Takes fast motion when confronted with an issue or made conscious of a state of affairs.• Takes possession of every buyer contact to resolve their points and join them with further companies as applicable.• Identifies member wants past the preliminary inquiry by answering the unasked questions.• Resolves points with or without restricted administration intervention.• Offers training to members to help them in managing their well being.• Responds shortly to satisfy buyer wants and resolve issues whereas avoiding over-committing.• Different actions might embrace: offering declare standing info, profit protection interpretations, and explaining plan eligibility.• Processes declare referrals, new declare hand-offs, and escalates points as applicable via the system for grievances and appeals.• Initiates out-reach/welcome calls to make sure constituents expectations are met or exceeded. Identifies traits and any rising customer support points and works to develop options to handle potential issues and/or plan options of curiosity as an strategy to enhance understanding of profit plans and enhance post-enrollment member satisfaction.• Companions with different departments to ship shopper particular displays.• Coordinates efforts each internally and throughout departments to efficiently resolve service points and develop course of enchancment supposed to reinforce the general supply of service.• Works collaboratively with colleagues to ship the perfect buyer expertise,.• Seeks to grasp the shopper, together with circumstances, issues, expectations and wishes.• Asks probing inquiries to determine the underlying buyer wants.• Appropriately transitions conversations to discover prospects for extending buyer interactions.• Guides members to the suitable well being useful resource. Gives alternate options the place applicable .• Acts with the perfect curiosity of buyer in thoughts and central to all interactions.• Collaborates with colleagues and colleagues to ship a world class buyer expertise.• Serves as SME offering technical help when wanted on name associated points, merchandise, and/or system purposes supply issues.• Might take part in preparation and presentation of shopper particular displays.• Might observe and pattern knowledge. Coaches, trains and assists within the growth of name heart employees, as required.• Participates in and/or leads particular tasks/initiatives addressing service points, as essential.• Offers technical or material experience regarding insurance policies, procedures, and function-related purposes/techniques instruments as wanted.• Delivers inside high quality evaluations.• Offers applicable help in third celebration audits when required. Paperwork and tracks all contacts, occasions, and outcomes with purchasers utilizing applicable techniques and processes

Required {Qualifications}

• Buyer Service experiences in a transaction based mostly surroundings resembling a name heart or retail location most popular, demonstrating capacity to be empathetic and compassionate.• Efficient organizational abilities and skill to handle a number of duties.• Efficient communication abilities, each verbal and written

EducationHigh College Diploma Required

Pay Vary

The standard pay vary for this position is:

$17.00 – $25.15

This pay vary represents the bottom hourly fee or base annual full-time wage for all positions within the job grade inside which this place falls. The precise base wage provide will rely on quite a lot of components together with expertise, training, geography and different related components. Along with your compensation, benefit from the rewards of a corporation that places our coronary heart into caring for our colleagues and our communities. The Firm provides a full vary of medical, dental, and imaginative and prescient advantages. Eligible workers might enroll within the Firm’s 401(okay) retirement financial savings plan, and an Worker Inventory Buy Plan can be obtainable for eligible workers. The Firm offers a fully-paid time period life insurance coverage plan to eligible workers, and short-term and long run incapacity advantages. CVS Well being additionally provides quite a few well-being applications, training help, free growth programs, a CVS retailer low cost, and low cost applications with collaborating companions. As for day without work, Firm workers take pleasure in Paid Time Off (“PTO”) or trip pay, in addition to paid holidays all through the calendar 12 months. Variety of paid holidays, sick time and different day without work are offered per related state regulation and Firm insurance policies. For extra detailed info on obtainable advantages, please go to jobs.CVSHealth.com/advantages

CVS Well being requires sure colleagues to be totally vaccinated towards COVID-19 (together with any booster pictures if required), the place allowable underneath the regulation, except they’re accepted for an affordable lodging based mostly on incapacity, medical situation, non secular perception, or different legally acknowledged causes that stops them from being vaccinated.

You’re required to have obtained at the least one COVID-19 shot previous to your first day of employment and to supply proof of your vaccination standing or apply for an affordable lodging inside the first 10 days of your employment. Please be aware that in some states and roles, chances are you’ll be required to supply proof of full vaccination or an accepted affordable lodging earlier than you may start to actively work.

CVS Well being is dedicated to recruiting, hiring, growing, advancing, and retaining people with disabilities. As such, we attempt to supply equal entry to the advantages and privileges of employment, together with the supply of an affordable lodging to carry out important job capabilities. CVS Well being colleagues can provoke a request for an affordable lodging, together with a certified interpreter, written info in different codecs, translation or different companies via myHR (1-888-694-7287, or via myLeave at myHR). When you’ve got a speech or listening to incapacity, please name 7-1-1 to make the most of Telecommunications Relay Providers (TRS). We are going to make each effort to reply to your request inside 48 enterprise hours and do all the pieces we are able to to work in direction of an answer.