Customer Service Representative in Reading, Pennsylvania

Description We are offering a permanent employment opportunity for an organized and detail-oriented Customer Service Representative in Reading, Pennsylvania. As a Customer Service Representative, you will be responsible for managing customer communications, maintaining precise customer records, scheduling appointments, and resolving customer inquiries. Your role will also involve navigating multiple computer systems and applications while providing superior customer service.

Responsibilities:

• Efficiently process customer credit applications

• Maintain comprehensive and accurate customer credit records

• Manage incoming and outgoing telephone calls professionally

• Schedule and confirm appointments as per business requirements

• Utilize Microsoft Office Suite for various tasks

• Navigate multiple computer systems and applications for customer service purposes

• Resolve customer inquiries promptly and effectively

• Utilize strong problem-solving and analytical skills to enhance customer service

• Coordinate schedules to ensure smooth operations

• Work in a call center environment, taking necessary action on customer accounts when required. Requirements • Proficiency in scheduling appointments and managing calendars

• Experience in coordinating schedules efficiently

• Prior experience in a call center customer service role

• Ability to resolve customer service issues promptly and professionally

• Proven track record of providing superior customer service TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .