Customer Service Representative in Redmond, Oregon

Cascade East Transit is looking for an experienced Customer Service
Representative to join our Customer Service team. $19.18/Hourly
starting wage. The ideal candidate will be skilled in professionally
fielding customer service-related calls, multi-tasking across multiple
platforms and have a passion for serving our local community. This
position will be based at our Redmond Cascade East Transit Operations
center. This is a great opportunity for someone who wants to work with a
small, dedicated team and in an environment with steady, reasonable and
consistent work hours. Come join the CET team and work for a growing
organization connecting our Central Oregon community! Job Details: Job
Title ‘ Customer Service Representative Hours/Days ‘ Normal Business
Hours, Monday – Friday Position based in Redmond, OR Benefits include
health, vision, and dental. One low monthly premium will cover you and
your dependents. Earn vacation and sick time from day one and employer
paid retirement! Other benefits available. Summary of Duties: Receive
calls, identify, and obtain information necessary to determine
transportation needs; provide information on transportation options and
set up rides if appropriate. Process ride requests from clients and/or
client representatives via telephone, email or fax. Determine
appropriate ride type, pertinent information needed; correct billing for
the ride and other necessary information for each call received to be
properly processed. CSR will also enter all required information into
the CET computer system for the local Dial-A-Ride clients, reviewing
client eligibility and confirming client information and setting up
rides for clients. Essential Qualifications, Knowledge, Skills, and
Abilities: ‘ High school diploma or equivalent plus three (3) year’s
work experience in a related field, or the equivalent combination of
education and experience in a related field may be substituted. Previous
call center and/or customer service experience is highly considered. ‘
Proficiency with Microsoft Word and Excel ‘ Must have the ability to
work as part of a team. ‘ Ability to deal with a wide range of
personalities, temperaments, and ability levels while always maintaining
a courteous and professional demeanor. ‘ Ability to complete multiple
tasks, occasionally under highly stressful and/or time-sensitive
conditions. ‘ This position requires regular attendance with minimal
unplanned leave. ‘ Must maintain client and agency confidentiality. ‘
Ability to manage time effectively and efficiently. ‘ Must have the
ability to communicate and interact positively. ‘ Effective use of oral
and written communication skill ‘ Ability to speak and write in Spanish
will be given special consideration. ‘ HIPAA Certification (provided by
COIC).