Customer Service Representative in Richfield, Minnesota

Description

Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client’s customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:

• Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status

• Proactively communicate with customers to address and resolve sales and service issues

• Collaborate with sales personnel to enhance customer service

• Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements

• Conduct research to resolve issues related to mis-shipments, financial matters, and device history

• Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments

• Fulfill orders for stock products and accessories

• Undertake special projects as assigned.

  Requirements

• Demonstrated experience in Customer Service is essential

• Proficiency in Data Entry tasks is necessary

• Strong written communication skills are crucial

• Experience with email correspondence in a detail oriented setting is needed

• Familiarity with phone system operations is important

• Proficiency in Microsoft Word/Excel is necessary

• Experience with a CRM is a plus

• Typing speed of 45 – 60 WPM is preferred

If you are interested please apply with your resume and call Madison Carey at 952-831-6020.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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