Customer Service Representative in Richfield, Ohio

Description We are seeking a Customer Service Representative based in Richfield, Ohio, United States. This role involves providing outstanding customer service within a call center environment in the insurance industry. As a Customer Service Representative, you will be primarily handling inbound and outbound calls, with a focus on data entry and maintaining a high level of attention to detail. This role offers a long term contract employment opportunity.

Responsibilities:

• Handle inbound and outbound calls professionally, providing excellent customer service at all times.

• Accurately process customer credit applications in a timely manner.

• Maintain precise records of customer interactions and transactions.

• Use MS Office tools to ensure efficient record keeping and data management.

• Resolve customer inquiries, providing detailed information on health and medical insurance products.

• Monitor customer accounts and take appropriate action when necessary.

• Utilize your skills in email correspondence to communicate effectively with customers and team members.

• Enter customer orders with accuracy, focusing on attention to detail.

• Contribute to the development of a traditional call center environment.

• Adhere to business casual dress code, maintaining a professional appearance at all times. Requirements • Proficiency in handling inbound and outbound calls

• Experience in a call center customer service environment

• Strong customer service skills and ability to resolve customer issues effectively

• Ability to perform data entry tasks with accuracy and efficiency

• Excellent written communication skills for email correspondence

• Experience in order entry process and systems

• Knowledge of health and medical insurance policies and procedures

• Proficiency in MS Office Suite including Word, Excel, and Outlook

• Ability to multitask and manage time effectively

• Strong problem-solving skills and ability to make decisions under pressure

• Excellent interpersonal skills and ability to work in a team

• Strong attention to detail and organizational skills

• Ability to maintain confidentiality and handle sensitive information with discretion.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .