Customer Service Representative in Richmond, Virginia

Description We are seeking a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this role, you will be the primary point of contact for our customers, handling inbound calls and providing exceptional customer service. You will also be responsible for data entry tasks and maintaining accurate customer records. This role offers a long term contract employment opportunity.

Responsibilities:

• Serve as the first point of contact for customers, answering inbound calls promptly and with detail orientation.

• Provide top-notch customer service to all callers, addressing their inquiries and resolving their issues.

• Carry out data entry tasks, ensuring all customer information is accurately recorded and updated.

• Handle order entry tasks, processing customer orders efficiently.

• Manage email correspondence with customers, ensuring all communications are timely and detail oriented.

• Schedule appointments as necessary, coordinating with other team members and customers.

• Oversee customer accounts, monitoring for any issues and taking appropriate action.

• Utilize Microsoft Excel and Microsoft Word to manage and organize data.

• Process credit card payments, ensuring all transactions are accurate and secure.

• Balance both inbound and outbound calls, maintaining a steady workflow. Requirements • Proficiency in answering inbound calls, demonstrating an ability to manage high call volumes efficiently.

• Previous experience in a call center customer service role is essential.

• Strong customer service skills, with a focus on delivering high-quality customer experience.

• Accurate data entry skills, ensuring information is correctly recorded and processed.

• Ability to manage email correspondence professionally and effectively.

• Experience in handling both inbound and outbound calls, maintaining a balanced approach to customer communication.

• Proficiency in Microsoft Excel and Microsoft Word, demonstrating a good understanding of these platforms for administrative tasks.

• Experience in order entry, demonstrating an ability to process orders accurately and efficiently.

• Capable of scheduling appointments, showing an ability to manage and prioritize tasks effectively.

• Experience in handling credit card payments, ensuring transactions are processed securely and accurately.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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