Customer Service Representative in Richmond, Virginia

Description We are seeking a Customer Service Representative to be a part of our team in the government sector located in Richmond, Virginia, United States. In this role, you will be responsible for handling customer inquiries, maintaining and updating customer records, processing applications, and performing other related tasks. This position offers a short term contract employment opportunity.

Key Responsibilities:

• Respond to inbound customer calls promptly and professionally

• Provide excellent customer service to all callers, addressing their inquiries and resolving issues

• Enter data accurately into the system, ensuring all customer information is up-to-date

• Handle both inbound and outbound calls as needed

• Use Microsoft Excel and Word for various tasks, including order entry and management

• Schedule appointments as per customer requests or needs

• Correspond with customers via email, providing timely and accurate responses

• Monitor and manage customer accounts, taking necessary actions when needed. Requirements • Demonstrated experience in answering inbound calls in a detail-oriented manner

• Proficiency in call center customer service, showcasing exceptional communication and problem-solving skills

• Solid understanding and experience in providing superior customer service

• Proven ability in accurate data entry and management

• Experience in email correspondence, ensuring clear and effective communication with customers

• Ability to handle both inbound and outbound calls efficiently

• Proficiency in Microsoft Excel and Microsoft Word for data management and documentation

• Experience in order entry, ensuring accuracy and timeliness

• Ability to schedule appointments, coordinating efficiently between different parties. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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