Customer Service Representative in Richmond, Virginia

Description We are offering a long-term contract employment opportunity for a Customer Service Representative in Richmond, Virginia. This role primarily revolves around the telecommunications industry, and is based 100% on-site. The incumbent will be responsible for handling customer inquiries, processing data, and maintaining accurate records in a fast-paced environment.

Responsibilities:

• Efficiently answer inbound and outbound calls.

• Carry out intake processes on the computer swiftly.

• Collect necessary documents from customers.

• Communicate effectively with both tenants and landlords.

• Handle all tasks virtually, using Microsoft Excel and Word.

• Maintain confidentiality when handling sensitive information.

• Perform data entry and order entry tasks accurately.

• Schedule appointments as necessary.

• Provide exceptional customer service at all times.

• Keep customer records up to date and accurate. Requirements • Possess a minimum of 2 years of experience in a customer service role, preferably within a call center environment.

• Proficient in answering inbound and outbound calls, demonstrating excellent communication skills.

• Proven track record in providing high-quality customer service, resolving queries and handling complaints efficiently.

• Proficient in data entry, ensuring accurate and timely input of information into the system.

• Experience in email correspondence, responding to customer inquiries in a detail oriented and timely manner.

• Proficient in Microsoft Excel and Microsoft Word, demonstrating strong computer literacy.

• Experience in order entry, ensuring all customer orders are processed accurately and promptly.

• Ability to schedule appointments efficiently, managing time and resources effectively.

• Ability to work in a fast-paced environment, multitasking and prioritizing tasks based on urgency and importance.

• Strong interpersonal skills, able to build rapport with customers and maintain positive relationships.

• Commitment to continuous learning and improvement, staying updated with the latest customer service trends and best practices.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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