Customer Service Representative in San Diego, California

Description

Our client is a mission-driven nonprofit organization dedicated to serving diverse communities and creating positive change. They are seeking a compassionate and skilled Bilingual Customer Service Representative to provide excellent support to individuals and families, ensuring access to vital programs and services.

The Bilingual Customer Service Representative will play a crucial role in delivering exceptional service by addressing inquiries, assisting with program enrollment, and guiding clients through available resources. This position requires fluency in English and Spanish and a commitment to fostering a welcoming and inclusive environment.

Key Responsibilities:

• Client Support: Serve as the primary point of contact for clients, responding to inquiries via phone, email, and in person in both English and Spanish .

• Program Assistance: Guide clients through program eligibility requirements, application processes, and service options.

• Resource Coordination: Provide accurate information about community resources, referrals, and support services.

• Documentation: Maintain accurate and confidential client records in compliance with organizational policies.

• Problem Solving: Resolve client concerns with empathy and efficiency, escalating complex issues when necessary.

• Outreach Support: Assist with outreach initiatives to engage underserved communities and promote awareness of the organization’s services.

• Collaboration: Work closely with program coordinators and team members to ensure seamless client experiences.

  Requirements

• Fluency in English and Spanish is required (spoken and written).

• Previous experience in customer service, social services, or a nonprofit setting is highly preferred.

• Strong interpersonal and communication skills with a focus on empathy and cultural sensitivity.

• Proficiency in Microsoft Office Suite and familiarity with customer management systems.

• Ability to work in a fast-paced environment and handle multiple tasks effectively.

• High school diploma required; associate degree or higher in social work, human services, or a related field is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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