Customer Service Representative in Santa Clara, California

Description We are looking for an efficient Customer Service Representative to be part of our team in Santa Clara, California. Your role will involve managing customer interactions, maintaining thorough customer records, and ensuring all customer inquiries are resolved in a timely manner. This is a short term contract employment opportunity.

Responsibilities:

• Accurately process customer credit applications

• Maintain comprehensive and up-to-date customer credit records

• Handle customer inquiries and resolve them promptly and professionally

• Monitor customer accounts and take necessary actions

• Check-in people using digital devices

• Manage and direct traffic efficiently. Requirements • Proven experience as a Customer Service Representative or similar role.

• Strong proficiency in utilizing customer service software, databases, and CRM tools.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers and other technological tools for problem-solving.

• Excellent communication and interpersonal skills, both written and verbal.

• Ability to handle multiple tasks and prioritize work in a fast-paced environment.

• Demonstrated understanding of customer service procedures and policies.

• Strong problem-solving skills and ability to make decisions quickly.

• High level of patience and emotional intelligence.

• Ability to work in a team and collaborate effectively with colleagues.

• Willingness to continually learn about products or services to improve customer service.

• Strong commitment to delivering exceptional customer service.

• Flexible availability to meet the needs of the business, including evenings, weekends, and holidays.

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .