Customer Service Representative in Schaumburg, Illinois

Description

Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CARE (Web based Customer Relationship Management (CRM) Tool) and FleetWeb.

• Enter customer requests in CRM tool and follow them through to completion

• Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue

• Respond back to customers on follow up communications related to non-strategic matters as instructed by team

• Follow up with customers on requirements to fulfill requests initiated by internal departments

• Process customer driven driver/vehicle data changes to include but not limited to:

• Associated license and title state changes

• License and title requests

• Associated transportation requests with moving active vehicles to a new location or in and out of storage locations

• Associated divert requests with redirecting on order vehicles to a new location

• Mass driver/vehicle uploads

• Enrollment of maintenance only vehicles

• Vehicle termination requests

• Assist with the follow up with internal operational groups and drivers as instructed. on:

• Track customer and internal metrics

• Create new reports and generate recurring reporting in support of customer requests

Hours:

Monday-Friday 9am-6pm

Skills & Qualifications

-2+ years of customer service experience (Office)

-Strong written and email communication

-Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences

-Strong computer savvy skills (Will work in multiple databases and monitors)

-Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste)

-Basic Excel (Ability and willingness to learn it)

-Achieved a HS Diploma

It is a plus if you have experience on any of these platforms:

-SalesForce

Pay and Benefits

The pay range for this position is $20.00 – $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Application Deadline

This position is anticipated to close on Feb 24, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.