Customer Service Representative in Shanghai, China

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Key Responsibilities:

• Check booking document aligned to booking policy.

• Apply to build new customer account, and extend new material in SAP

• Build & update sales orders in SAP, while ensure the accuracy of the data input.

• Closely connect with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.

• Coordinate with customers on collecting payment & L/C, and advise finance team

• Send shipping instructions to buyer or warehouse, timely supervise the shipping date.

• Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to tackle problem.

• Billing upon revenue policy, and support finance to complete internal audit.

• Apply VAT Invoice upon completion of delivery.

• Timely send installation notice to service team.

• Supervising A/R collection ASAP

• Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.

• Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

A. Motivation:

• Always strives to reach goal with a high level customer oriented mindset

• Strong Learning willingness

• Positive and responsible

• Enjoy team work with good team spirit

• Enjoy multifaceted environment able to drive actions

B. Knowledge:

• Customer Service proven experience

• Office software

• International trading knowledge

• SAP/ERP system knowledge & Operation

• Product knowledge

• Logistic knowledge

C. Capability:

• Oral & Written English

• Excellent Communication skill with Strong collaboration, influencing and convincing capability

• Strong logical thinking

• End to end management

• Ability to work in cross-functional teams

• Project management (e.g. process optimization etc.)

• Risk management capability

• Problem solving skills

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.