Customer Service Representative in Sioux Falls, South Dakota

Job Title: Customer Service Representative

Job Description

As a Customer Service Representative, you will respond to customer orders and inquiries via phone and email in a timely manner. You will be responsible for data entry, order processing, and maintaining customer inventory. You will also work directly with customers, drivers, and operators to ensure orders are processed efficiently.

Responsibilities

• Respond to orders and questions from customers via phone and email in a timely manner

• Perform data entry tasks

• Process orders according to customer instructions

• Maintain direct contact with customers and drivers

• Collaborate with operators on the floor to ensure timely order fulfillment

• Maintain customer inventory

• Prioritize tasks based on daily workflow and order of importance

Essential Skills

• Ample computer skills with knowledge of Word, Excel, email, and willingness to learn other computer systems

• Strong customer service experience

• Problem-solving abilities

• Good communication skills (both verbal and written)

• Strong documentation skills

• Effective phone communication skills

• Listening skills

• Ability to analyze information

• Multi-tasking capabilities

Additional Skills & Qualifications

• Customer service

• Customer support

• Support operations

• Order processing

• Inventory control

• Scheduling coordination

• Document control

Why Work Here?

This position offers a contract-to-hire opportunity with the potential for a pay raise once you become a permanent employee. You will work in a supportive environment that values your contributions and provides opportunities for growth.

Work Environment

You will work in a small office located in the downtown area.

Pay and Benefits

The pay range for this position is $17.00 – $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sioux Falls,SD.

Application Deadline

This position is anticipated to close on Feb 14, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.