Customer Service Representative in St. Louis, Missouri

Description

• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels

• Provide top-quality customer service experience to a diverse customer population

• Enter Customer Contact information into appropriate software system, ensure accuracy of data entries

• Conduct outbound phone calls

• Schedule trips in the most cost effective manner

• Meet job specific key performance indicators and goals

• Respond to all inquiries within a timely and professional manner

• Respond and document customer complaints

• Provide support on special projects as needed

• Maintain daily customer scheduling for Eligibility staff

• Collect, track and maintain all monies collected for replacement IDs

• Maintain confidentiality and comply with HIPPA regulations

• Anticipate needed supplies and order replacement supplies in a timely manner

• Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors

• Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate

•Design filing systems, document scanning and ensure they are maintained and up-to-date electronically

•Provide comprehensive reception coverage while maintaining a high level of professionalism

Qualifications

1+ year of professional customer service experience

-experience in medical transport field is a major plus, any healthcare experience is a plus

Hours

This person would support a rotating shift between two different locations. Talent would sit at headquarters for the first two months and then rotate to Transit

Headquarters: Shift 8-4:30

Transit Access Center Shift 7:30 -4:00

This is a contract role to assist with FMLA coverage for an current employee.

Pay and Benefits

The pay range for this position is $17.48 – $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in St. Louis,MO.

Application Deadline

This position is anticipated to close on Feb 6, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.