Customer Service Representative in Sunrise, Florida

Description

We are in search of a Customer Service Representative to join our team based in Sunrise, Florida. This role is central to our operations and involves handling a high volume of inbound calls, providing exceptional customer service, and performing various administrative tasks. This position offers a contract employment opportunity and is well-suited to someone tech-savvy who can comfortably navigate multiple screens. MUST BE BILINGUAL SPANISH – NO EXCEPTIONS.

Responsibilities:

• Prioritize and handle inbound calls professionally, ensuring queries are resolved efficiently.

• Provide top-notch customer service maintaining positive relationships with our customer base.

• Work closely with a team to manage around 100 incoming calls per day.

• Use downtime effectively to perform administrative duties such as paperwork and outbound calls.

• Schedule appointments for fingerprinting services as required.

• Maintain accurate and up-to-date customer records.

• Monitor customer accounts and take appropriate action as needed.

• Use your bilingual skills in Spanish to cater to a diverse customer base.

• Navigate two screens simultaneously, showcasing your tech-savvy abilities.

• Ensure all customer credit applications are processed accurately and efficiently.

Requirements • Proficiency in answering inbound calls in a professional and courteous manner.

• Exceptional customer service skills with a focus on maintaining customer satisfaction.

• Previous experience in a call center customer service role would be highly beneficial.

• Ability to perform administrative tasks such as data entry, handling customer inquiries, and maintaining records.

• Excellent communication and interpersonal skills to effectively resolve customer issues.

• Demonstrated ability to work in a fast-paced environment and multitask.

• Strong problem-solving skills to provide appropriate solutions to customers.

• Familiarity with CRM systems and practices.

• Ability to work flexible hours, including weekends and holidays, if required.

• High school diploma or equivalent; higher degree in a related field would be a plus.

• Fluency in English; knowledge of other languages would be an asset.

• Advanced computer skills, especially in MS Office Suite.

• Prior experience in a similar role is preferred but not mandatory.

• Patience and ability to remain calm in stressful situations.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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