Customer Service Representative in Syracuse, New York

Description

We are seeking a dedicated Customer Service Representative to join our team in Syracuse, New York, United States. As a Customer Service Representative, you will be working on a contract basis, offering essential support to providers via phone and email, documenting errors for enhancement, and ensuring the detail-oriented representation of our team.

Responsibilities:

• Efficiently manage calls and emails from providers, offering support from basic to complex bill review inquiries.

• Document any errors identified during bill review to track, trend, and improve team error rate.

• Represent the team in all interactions with a detail-oriented approach, ensuring compliance with best practice standards.

• Understand and explain provider contracted rates, carve-outs, and special LOAs applied to medical bills.

• Use the bill review application proficiently to provide accurate information to callers.

• Effectively manage phone calls for timely resolution and reduced provider hold times.

• Understand and answer questions on processed medical bills, including regular and facility bill types.

• Follow safety rules and regulations during work hours in line with the Injury and Illness Prevention Program.

• Undertake additional duties as required.

Requirements • At least 1 year of experience in a similar role

• Proficient in answering inbound calls in a detail-oriented manner

• Prior experience in a call center customer service environment

• Excellent customer service skills with the ability to resolve complaints and issues

• Demonstrated ability in data entry with attention to detail and accuracy

• Skilled in managing email correspondence and responding to customer inquiries promptly

• Experience in handling both inbound and outbound calls efficiently

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .