About this role:
Wells Fargo is seeking a Customer Service Representative.
In this role, you will:
Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions
Required Qualifications:
Desired Qualifications:
Completed at least 2 years of tertiary educationAt least 2 years of experience in Customer Service in managing routine and complex customer inquiries
Amenable to 100% voice support role.
Experience in a financial campaign is an advantage but is not required
Experience in Wealth and Investment Management is an advantage but is not required
Strong communication skills
Amenable to work on a permanent night shift with separate team working on weekend and weekdays schedule
Amenable to onsite reporting in Five Neo Building 31st Street BGC Taguig City
Job Expectations:
Educate client with our policies and procedures per transaction and submit requests and forms thru email
Helps client with basic troubleshooting steps, password reset, online enrollment and website navigation
Answer account inquiries, debit card maintenance, check reorder/photocopies, and money movement
Posting End Date:
21 Feb 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-430258
To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this posting.
Job title: Study Skills Lecturer - East London Company Global Banking School Job description GBS…
Job title: Graduate Maths Academic Mentor Company KPI Recruiting Job description Graduate Maths Academic Mentor…
Job title: Senior Statistician 1/II - CVRM Company AstraZeneca Job description across a range of…
Job title: Clinical Research Physician Company Quotient Sciences Job description Quotient Sciences is a drug…
Job title: Human Resources Manager Company University of British Columbia Job description Staff - Non…
Job title: Academic Manager - Business Company Kaplan International Pathways Job description Academic Manager -…