Customer Service Representative in Tempe, Arizona

Customer Service Representative

100% On-Site in Tempe, AZ!

Job Description

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various delays that arise in a l ogistics and warehouse environment. The ideal candidate will have experience in a high-volume call center using multiple internal

systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Skills Required

• 1+ year of call center experience required — preferably in logistics, collections, escalations, or help desk support

• Deep dive each issue by using critical thinking skills, de-escalation skills, and ultimately finding resolution

• Ability to navigate multiple systems and tools to find a path to a solution

• Self-sufficiency

Schedules and Work Setting

• The first 3 weeks of training will be Monday through Friday from 8:30AM-5PM MST

• Post training hours will be 9AM MST – 6PM MST This is their peak time so there will be mandatory overtime working 60 hour weeks.

• Must be able to work through any holidays after Jan 6th.

Candidates must be open to any shift on one weekend day!

100% On-Site in Tempe, AZ!

A Very Sought-After Employer!

Pay and Benefits

The pay range for this position is $21.00 – $21.00

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Dec 23, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.