Customer Service Representative in Tempe, Arizona

Customer Service

Representative in Tempe

Job Description

As a Customer Service Representative, you will support thousands of drivers across the country using two-way audio and video communication. You will verify necessary specifications on trucks, coordinate and communicate updates daily, and assist with arrivals, loading, unloading, and departures at warehouses, facilities, and distribution centers. This role requires extreme attention to detail, the ability to work in a fast-paced environment, and strong computer skills.

Responsibilities

• Support drivers using two-way audio and video communication

• Verify and identify necessary specifications on trucks and trailers

• Coordinate and communicate updates with all parties involved in warehouse and distribution center operations

• Manage gate operations to allow onsite associates to focus on their tasks

• Communicate clearly with approximately 200 drivers daily

Essential Skills

• Customer service skills and awareness

• Proficiency in Microsoft Office

• Strong phone etiquette

• Great customer skills and awareness

• Excellent communication and people skills

Qualifications

• One year or more of high-volume customer support experience (call center preferred)

• Experience in retail customer service

• Ability to follow standard operating procedures and strong problem-solving skills

• Proficiency in Microsoft Excel

• Ability to multi-task and work on multiple projects

• Quick learning capability and ability to work in a fast-paced environment

Work

Environment

Training is in person and on-site for 3 weeks normally from Monday to Friday, 8 am – 4:30 pm. After training, the schedule is to be determined, but candidates must be open to working 5 days a week, any day of the week, including weekends. Regular schedules outside mandatory overtime are 6 am – 2:30 pm or 8:30 am – 5:00pm. Shifts can cover any hours from 6am – 6pm (10-hour shifts) after training. This role is onsite 5 days per week with no work-from-home or hybrid options. Overtime is necessary from October through January. Candidates must be open to working holidays and flexible with shift patterns, including Thursday – Monday, Friday – Tuesday, Saturday – Wednesday, or Wednesday – Sunday.

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Pay and Benefits

The pay range for this position is $21.00 – $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 18, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.