Customer Service Representative in Tucson, Arizona

Description We are offering a permanent employment opportunity for a Customer Service Representative in Tucson, Arizona. This role is primarily within the customer service industry and will involve interaction with our administration team and service department.

Responsibilities:

• Greet and interact with customers in a detail oriented manner

• Efficiently process customer requests and inquiries

• Coordinate with the administration team and service department to ensure smooth operations

• Manage inbound and outbound calls, maintaining a high level of customer service

• Accurately enter and update customer data in the system

• Handle email correspondence efficiently and detail oriented

• Utilize Microsoft Excel and Word for data processing and documentation

• Manage and schedule appointments as required

• Monitor customer accounts and take necessary action when needed

• Ensure all customer service protocols and standards are adhered to Requirements • Minimum of two years experience in a customer service role is required.

• Proficiency in answering inbound calls, demonstrating exceptional communication skills.

• Proven experience in a call center customer service environment.

• Ability to provide high-quality customer service, resolving issues effectively and efficiently.

• Strong data entry skills with attention to detail and accuracy.

• Experience with email correspondence, responding promptly and detail oriented to customer inquiries.

• Comfortable with both inbound and outbound calls, maintaining a positive and detail oriented demeanor.

• Must have proficiency in Microsoft Excel, demonstrating strong data analysis and interpretation skills.

• Knowledge of Microsoft Word is necessary for document creation and management.

• Experience with order entry, ensuring accuracy and timeliness in processing.

• Ability to schedule appointments, managing and coordinating schedules effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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