Customer Service Representative in United States

General Description (SUMMARY, Scope, Purpose)

Responsible for accurately handling inbound and outbound business calls, along with related mortgage insurance documentation and processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients.

• Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information.

• Work within a call queue and document system with appropriate notations.

• Performs research and document retrieval from on-line insurance sites.

• Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.

• Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed.

• Develops and maintains positive working relationships.

• Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals.

• Reports to a CS Supervisor, and willing to work a shift ending 9pm Mon-Friday.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented

• Call Center Experience required (1+ years) due to environmental expectations.

• Skills testing may be required prior to an interview.

• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus.

• Requires a working knowledge of Windows computer environment & Office software especially Excel.

Licensing or certification Requirements

None required

PHYSICAL DEMANDS

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy (https://hubinternational.jobs/eeo/)

E-Verify Program

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