Customer Service Representative in Valencia, California

Description

We are currently recruiting for a short-term contract employment opportunity for a Customer Service Representative in the manufacturing industry, located in Valencia, California. As a Customer Service Representative, your main duty will be to provide excellent service to our customers, managing their accounts, and ensuring their inquiries are resolved efficiently.

Responsibilities:

• Act as the first point of contact for customers, addressing their needs and concerns promptly

• Foster sustainable relationships with customers through interactive and open communication

• Ensure a positive, empathetic, and detail oriented approach towards customers at all times

• Document customer interactions, transactions, comments, and complaints for future reference

• Collaborate with various departments to guarantee smooth service delivery

• Adhere to company communication procedures, guidelines, and policies

• Stay updated about production processes, inventory, and delivery schedules to provide accurate information to customers

• Identify areas of improvement and communicate suggestions to the senior management team

• Strive to enhance customer service experience by refining customer service processes and ensuring customer satisfaction

• Handle customer applications, maintain accurate records, and monitor customer accounts.

Requirements

• Minimum of 2 years of experience in a customer service role, preferably within the manufacturing industry.

• Proficiency in answering inbound calls and handling inbound/outbound calls.

• Demonstrable experience in a call center customer service environment.

• Strong skills in customer service, able to handle customer inquiries and complaints efficiently and effectively.

• Proficiency in data entry, with the ability to input and manage customer data accurately.

• Excellent email correspondence skills, with the ability to communicate clearly and professionally.

• Proficiency in Microsoft Excel and Microsoft Word, with the ability to use these tools to manage customer data and correspondence.

• Experience in order entry, with the ability to process customer orders accurately and efficiently.

• Ability to schedule appointments, manage customer bookings, and maintain a well-organized schedule.

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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