Customer Service Representative in Vancouver, British Columbia

About the Role: Our client is a large service organization seeking a Bilingual French Customer Service Representative or Bilingual Mandarin/Cantonese Customer Service Representative to join their dynamic team. This role is crucial in maintaining an accurate data management system and enhancing policies and procedures to ensure consistent, high-quality support operations. The ideal candidate will handle calls, coordinate tasks, log and track issues, delegate responsibilities, resolve inquiries, and participate in testing.

Key Responsibilities:

• Handle 20-30 calls and 20-30 emails per day, providing exceptional customer service.

• Navigate multiple database systems quickly to investigate and resolve inquiries.

• Maintain accurate records and data management systems.

• Improve and implement policies and procedures for better support operations.

• Coordinate, log, track, and delegate tasks efficiently.

• Resolve issues promptly and participate in testing processes.

Required Skills and Experience:

• Fluent in French or Mandarin/ Cantonese

• 1+ years of experience in Customer Service, Call Center, or Hospitality.

• Proficient in using PC and Microsoft Suite.

• Strong written and verbal communication skills with high attention to detail.

• Professional demeanor with excellent time manage

  À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.