Customer Service Representative in Washington, District Of Columbia

Description We are in search of a Customer Service Representative to join our team in the non-profit sector, based in WASHINGTON, District of Columbia. This role primarily involves data entry and assurance tasks along with customer service duties, all within a call center environment.

Responsibilities:

• Efficiently handle data entry tasks involving customer credit applications

• Ensure the accuracy of customer credit records

• Assign received files from radio stations to the correct account and reporting period

• Ensure that the information in the report adheres to reporting standards

• Utilize Salesforce for administrative tasks, if possible

• Respond to customer inquiries via email and phone

• Manage and monitor customer accounts and take necessary actions

• Provide superior customer service, including answering inbound and outbound calls

• Navigate a multi-line phone system to direct calls appropriately

• Schedule appointments as required in Microsoft Word and Excel

• Strive for excellence in call center customer service and order entry tasks. Requirements • Proven experience in answering inbound calls in a detail-oriented manner

• Prior experience in a call center customer service role

• Demonstrated ability to provide superior customer service

• Proficiency in data entry with high level of accuracy

• Ability to handle email correspondence efficiently and effectively

• Experience in handling both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry and processing

• Ability to schedule appointments and manage calendars

• Knowledge of Salesforce administration will be an added advantage

• Ability to provide superior customer service under all circumstances

• Experience in answering multi-line phone system

• Ability to direct phone calls to appropriate departments or individuals

• Experience in handling inbound telephone calls with detail-oriented and courtesy. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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